Shipping & Returns Policy

Shipping

All orders are shipped from Israel.

I offer free standard shipping to Israel and the United States.

My standard international shipping service is EMS.

If you prefer DHL Express, I can arrange it upon request for an additional shipping charge.

Customs Duties and Import Taxes

For orders shipped to the United States, the buyer is responsible for paying all customs duties, import taxes, brokerage fees, VAT (if applicable), and any other charges imposed by U.S. Customs or other authorities.

These charges are not included in the purchase price.

Packaging

Each lamp is carefully packed by me to ensure safe international delivery.

Every order is protected using:

Double-box packaging (one box placed inside another)
Generous amounts of bubble wrap
Additional protective packing materials

I take great care to package every lamp securely to minimize the risk of damage during international transportation.

I want you to be completely satisfied with your purchase. Every stained glass lamp is handcrafted by me and carefully inspected before shipment.

Refund & Returns Policy

Return Window

I accept returns within 14 days of the delivery date.

Return Eligibility

I accept returns if:

The item arrives damaged during shipping.
The item has a manufacturing defect.
I accidentally sent the wrong item.

Returns are not accepted for:

Change of mind.
Ordering the wrong item.
The item does not match the customer's décor or personal preference.
Minor variations that are characteristic of handmade craftsmanship.
Damage caused by improper use, accidental damage, or failure to follow the product instructions.

Damaged Items

If your order arrives damaged, please contact me within 14 days of delivery.

To process a damage claim, I require the following:

Clear photographs of the damaged item
Photographs of the shipping boxes and packaging materials
A video is required to process the claim.

The video is a mandatory part of the claim. Damage claims submitted without a video cannot be processed.

Electrical Components

If an electrical component of the lamp fails due to a manufacturing defect, I will cover the cost of the repair or provide an appropriate solution.

This applies only if the lamp has been used according to the care and operating instructions provided with the product.

For customers in the United States (110–120V), this includes using a compatible LED bulb rated for 100–240V.

Damage or malfunction resulting from the use of an incompatible light bulb, incorrect voltage, improper electrical installation, misuse, unauthorized modifications, or failure to follow the operating instructions is not covered.

How to Request a Return

To request a return, please contact me by email. After I approve your return request:

Return Shipping

The buyer is responsible for the cost of return shipping. Please contact me before returning your item so I can provide the correct return address and shipping instructions.

Please do not send your item back before contacting me.