Shipping policy
Shipping
All orders are shipped from Israel.
I offer free standard shipping to Israel and the United States.
My standard international shipping service is EMS.
If you prefer DHL Express, I can arrange it upon request for an additional shipping charge.
Customs Duties and Import Taxes
For orders shipped to the United States, the buyer is responsible for paying all customs duties, import taxes, brokerage fees, VAT (if applicable), and any other charges imposed by U.S. Customs or other authorities.
These charges are not included in the purchase price.
Packaging
Each lamp is carefully packed by me to ensure safe international delivery.
Every order is protected using:
- Double-box packaging (one box placed inside another)
- Generous amounts of bubble wrap
- Additional protective packing materials
I take great care to package every lamp securely to minimize the risk of damage during international transportation.
I want you to be completely satisfied with your purchase. Every stained glass lamp is handcrafted by me and carefully inspected before shipment.
Return Shipping
The buyer is responsible for the cost of return shipping. Please contact me before returning your item so I can provide the correct return address and shipping instructions.
Please do not send your item back before contacting me.